At Ponytail Shoe Shine Parlor, we strive to handle refund requests in a clear and fair manner. This policy explains when refunds may be issued and how the refund process works.
REFUND ELIGIBILITY
Refunds may be issued for eligible returns that meet the conditions outlined in our Return & Exchange Policy. To qualify for a refund, items must generally be:
• In their original condition
• Unused and undamaged
• Returned with all items and accessories included in the original packaging
Returns that do not meet these conditions may not be eligible for a refund.
REFUNDS FOR CANCELED ORDERS
Orders may be canceled within the allowed cancellation window stated in our Order Cancellation Policy. If an order is successfully canceled within this timeframe, a full refund will be issued.
REFUND METHOD
All approved refunds will be issued to the original payment method used during checkout. For security reasons, refunds cannot be transferred to a different payment method.
Depending on your bank or card provider, it may take additional time for the refunded amount to appear in your account.
REFUND PROCESS
Once we receive and inspect the returned item, our team will notify you regarding the status of your refund.
If the return is approved, the refund will be processed within 7 business days after the inspection is completed.
Please note that original shipping fees are non-refundable, except in cases where the item is confirmed to be damaged, defective, or incorrect.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue, please provide clear photos or videos showing the problem with the item. Our team will evaluate the case and provide an appropriate solution.
If the issue is confirmed, we will offer a full refund including the original shipping cost, or provide a replacement item, depending on the customer’s preference and product availability.
LATE OR MISSING REFUNDS
If you have not received your refund after the expected processing time:
• Check your bank account again
• Contact your credit card company, as it may take some time before the refund is officially posted
• Contact your bank for additional information regarding the transaction
If you have completed these steps and still have not received your refund, please contact us for assistance.
CONTACT US
If you have any questions regarding refunds or need help with a refund request, please feel free to contact us.
Contact page: https://ponytailshoeshineparlor.com/contact-us/
Email us:[email protected]
Opening Hours:
Monday – Wednesday: 11AM – 6PM
Friday – Saturday: 10AM – 6PM
Sunday: Closed